Terms and Conditions for Ticket Purchases

Acceptance of Terms
By purchasing tickets through our website or any third-party platforms we list, including but not limited to Skiddle, FIXR, Resident Advisor, and Fatsoma, you agree to these Terms and Conditions. Please read them carefully before completing your transaction.

  1. Ticket Purchases
    All ticket purchases are final. Once a ticket is purchased, it cannot be exchanged or refunded, except as outlined in these terms.

  2. Third-Party Ticket Purchases
    Tickets purchased through third-party platforms such as Skiddle, FIXR, Resident Advisor, Fatsoma, or others are also subject to the terms and conditions of the respective platform. We are not responsible for any fees, delays, or policies imposed by these platforms.

  3. Refund Policy

    • General Refunds: Tickets are non-refundable unless the event is cancelled or rescheduled.

    • Refund Requests: To request a refund for a cancelled or rescheduled event, you must contact us within 14 days of the cancellation or rescheduling announcement. Refunds will be processed to the original payment method used at the time of purchase.

    • Venue or Time Changes: If the venue of the event is changed or the end time of the event is adjusted, refunds will not be eligible.

    • Resold Tickets: Tickets purchased through unofficial resale or third-party channels outside of our listed platforms may not be eligible for refunds or support. Issues arising from resold tickets, such as invalid or duplicated entries, are the responsibility of the buyer and seller.

  4. Artist Cancellation
    In the event that an artist or performer is unable to fulfil their commitment to perform at the event, we reserve the right to substitute the artist with another of similar or greater stature. If the event is cancelled due to an artist's cancellation and no suitable replacement can be found, ticket holders will be entitled to a full refund. This refund will be issued only if the cancellation is officially announced prior to the event date.

  5. Rescheduled Events
    If an event is rescheduled, your ticket will remain valid for the new date. If you cannot attend the rescheduled date, you may request a refund as specified in Section 4.

  6. Force Majeure
    We are not liable for any refunds or cancellations resulting from events beyond our control, including but not limited to natural disasters, pandemics, unforeseeable accidents or ill health, or similar unprecedented circumstances.

  7. Changes to Terms
    We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

  8. Contact Information
    For any questions regarding our refund policy or to request a refund, please contact us via our website here.

  9. Governing Law
    These Terms and Conditions are governed by the laws of England and Wales.

Terms and Conditions for Clothing purchases

1. Acceptance of Terms
By purchasing tickets through our website, you agree to these Terms and Conditions. Please read them carefully before completing your transaction.

2. Returns/Refund Policy

At PullUp Recordings, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following returns options in line with UK law:

Refunds

You have the right to request a refund within 14 days from the date your order is delivered. To be eligible for a refund:

The item(s) must be returned unused, in their original condition, and with all original packaging intact.

Any item(s) showing signs of damage, wear, or misuse caused by the customer will not be eligible for a refund.

Store Credit

If you contact us after the 14-day refund window but within 28 days of receiving your order, you may return the item(s) for store credit. Store credit will be issued once the returned item(s) have been inspected and approved.

How to Return an Item

Please contact our Customer Support team at clothing@pulluprecordings.co.uk to initiate a return.

Clearly state your order number and the reason for the return.

Once your return is approved, you will receive instructions on how to return the item(s).

Important Notes

The cost of return shipping is the responsibility of the customer unless the item(s) are faulty or incorrect.

Refunds will be processed within 14 days of receiving the returned item(s).

We recommend using a tracked shipping service to ensure your return is received.

If you have any questions or concerns, please do not hesitate to contact us at clothing@pulluprecordings.co.uk

Thank you for shopping with us!

3. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

4. Contact Information
For any questions regarding our refund policy or to request a refund, please contact us via clothing@pulluprecordings.co.uk.

5. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.